Privacy Policy
Renate Blacker Acupuncture
www.renate-blacker-acupuncture.co.uk
Last updated: 15/04/2025
1. Introduction
Renate Blacker Acupuncture (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or receive treatment from us.
We comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection legislation.
2. Information We Collect
We may collect and process the following personal data about you:
- Contact information – name, email address, phone number, and postal address.
- Health and medical information – details you provide during consultation or treatment (including health history, symptoms, medications, lifestyle, etc.).
- Appointment and treatment records – dates, times, and notes from sessions.
- Payment details – if you pay via card or online, we may collect payment information through secure third-party processors (we do not store card details ourselves).
- Website usage data – including IP address, browser type, referral source, and pages visited (via cookies and analytics tools).
3. How We Use Your Information
We use your data for the following purposes:
- To provide acupuncture and wellness treatments.
- To maintain accurate treatment and health records.
- To communicate with you about appointments or enquiries.
- To comply with legal or regulatory obligations (e.g. insurance, tax, or health records).
- To improve our website and services.
4. Legal Basis for Processing
We process your data based on the following legal grounds:
- Consent – when you agree to provide us with personal and health information.
- Contract – to deliver the treatment services you request.
- Legal obligation – for record-keeping and regulatory compliance.
- Legitimate interests – to manage and grow our business responsibly.
5. How We Store and Protect Your Data
We take all reasonable steps to ensure your data is stored securely:
- Health records and notes are stored in password-protected systems or locked cabinets.
- Digital data is stored on secure, encrypted systems.
- Only authorised personnel can access sensitive information.
We retain your health records for a minimum of 7 years, or as required by our professional body and insurers.
6. Sharing Your Data
We do not sell, rent, or trade your personal information. Your data may only be shared with:
- Insurance providers or professional bodies (if legally required).
- Service providers who help us run our website or booking system (bound by confidentiality).
- Law enforcement or regulatory authorities (where legally necessary).
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of incorrect or incomplete data.
- Request deletion of your data (where legally permissible).
- Object to or restrict certain types of processing.
- Withdraw consent at any time (for data processed on the basis of consent).
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, please contact us using the details below.
8. Cookies and Website Analytics
Our website may use cookies to track site performance and usage. You can manage cookie preferences through your browser settings. For more information, see our [Cookie Policy] (if applicable).
9. Contact Us
If you have any questions or concerns about your privacy, please contact:
Renate Blacker Acupuncture
Email: renate@renate-blacker-acupuncture.co.uk
Website: www.renate-blacker-acupuncture.co.uk
10. Changes to This Policy
We may update this policy from time to time. The most current version will always be posted on our website with the updated date.